CALL CENTRE BOOM

CALL CENTRE BOOM; ITN INDIA: Bangalore: EXT Seq Train arriving at Bangalore station with V/O train inquiries message SOT (7 shots) Passengers leaving station (3 shots) BV Passenger looking at departure monitor GV Passengers along on crowded platform MS Station sign 'Bangalore City' People along on platform Women crossing road Young Indian woman along to call centre Taxi driver resetting fare machine as young woman out and away into building Two young women arriving to work on motor scooter INT Rekha Menon (Technology business consultant) interview SOT - there is myth that India has pool of English speaking, good communication skills, enthusiastic trained low cost people/ number of people available in that band is limited MS Man working in call centre CMSs Women working in call centre (2 shots) Hands using keyboard Supervisor handing out sheet to worker MS & CMS Men working at computers (Indian call centre = 15 secs) BV New recruits into room for crash course on British accent and culture MS Recruits seated MS Tutor asking who won Rugby world cup SOT MS Recruits looking blank BV Recruits listening to lecture on British food habits Map of Britain on wall TILT DOWN recruit BV Recruits listening to lecture (new recruit lecture = 42 secs) BV Woman working in call centre MS SIDE Man working in call centre TGV Call centre workers PULL OUT to i/c CMS Male worker speaking to caller SOT RS Chakradharan (APT Informatics) interview SOT - would like (British Rail) contract/ would have to look at complexities EXT GV Road PAN to call centre building INT GV Reception desk of ICICI in building CMS Indian and British flags on counter Women working at reception with sign on wall behind GVs Call centre operations room where pilot project underway for Virgin Holidays (4 shots) LMS Virgin repre...